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Order Information

Placed an order but haven't received your download email?
You should receive your download email shortly (no longer than 30 minutes) after you complete your purchase.  If you do not, please email me at and I will provide you with the link.  No worries, I will ALWAYS make sure you get what you order!  I am here to help!

The Wooden Bear

Placing an Order

PLEASE NOTE:  Be sure to verify your email address before you place your order.  The download links will be sent to the address on your order.  If you are using a PAYPAL account to purchase, your download link email will be sent TO THE EMAIL ADDRESS CONNECTED TO YOUR PAYPAL ACCOUNT.

I use Paypal for my payment processing.  You DO NOT have to have a Paypal account, though, and you DO NOT have to sign up for one.  Here's how to check out using a credit or debit card...

1.  At the bottom of your shopping cart page, click on "Proceed to Paypal."

2.  At the bottom of the Paypal screen, choose "Pay with Debit or Credit Card".  Fill in your information, and complete the transaction.
If you have any questions, just email me at


Thank you for your interest in e-patterns from The Wooden Bear. Please read through all Terms and Conditions. Your final purchase is your agreement to these terms. Terms and Conditions are subject to change/update. You can always find the most current information by clicking on the Order Info tab at the top of my website.


  1. Patterns are for individual use by the purchaser. They are not to be distributed in any form, including being sold, emailed, shared on any website or app, or printed for distribution.
  2. Purchaser does have permission to print the pattern for their own use. Files should be saved to your own computer so you will always have access to your files.
  3. Patterns may not be edited, modified, or adapted in any form to create a derivative product.
  4. I do give permission for customers to make FINISHED PRODUCTS from my patterns (ie. bags, table toppers, towels, etc.) to sell at craft shows and fundraisers. Please include some form of tag or insert giving credit to Kelly Mueller of The Wooden Bear as designer. It’s just about giving credit where credit is due!


Wholesale terms and conditions are posted on the wholesale gateway welcome page. It’s the first page you see when you log in. If you did not read the terms and conditions, please return to the wholesale welcome page. Your final purchase is agreement to these terms.



  1. The email you provide during checkout is the email to which the files will be sent.  If you check out with Paypal, the files will be sent to the email address that is on file with Paypal.  If you are checking out with a debit or credit card, please be sure to double-check your email address before submitting.
  2. Once you complete your purchase, you should receive an email containing links to your download files. If you do not see the email in your inbox, please check your trash and spam folders. Business emails are blocked by some email services.
  3. When you receive your download email, be sure to download and save the files to your computer so you will always have access to them.  There is a safeguard on all links that allows you to click on them no more than three times.  Once that limit is reached, it will no longer be accessible.  This is a safeguard for designers so that files cannot be passed around the internet for anyone/everyone to use.
  4. If you still cannot access your downloads, email me at and I will be happy to help!

I'm trusting that customers will respect my designs and the work that went into them, and be honest about their purchase and use. If you have any questions, please contact me at




To access the wholesale portion of our website, you will need to submit your wholesale information.  After you have submitted, we will email you with your login name and password.  The form and login can be found by clicking on the "Wholesale" link found on our homepage or CLICK HERE.


"Website Design by Kelly Mueller of The Wooden Bear"

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